Fortinet FortiGuard ServicesComprehensive Support, Maintenance and Security Subscription Services
All FortiGuard Services can be found on their individual product pages!
Fortinet® FortiGate®, FortiWifi™, FortiMail™, and FortiClient™ security products offer dynamic protection based on the work of the dedicated Fortinet® Global Threat Research Team, which researches and develops protection against known and unknown security threats. Their research forms the basis of the FortiGuard security subscription services, which deliver continuous, automatic updates for antivirus, intrusion prevention, Web filtering, and antispam services.
- Global, proactive threat library delivers comprehensive protection against network, content, and application threats.
- Multi-threat security research leverages intelligence from multiple security disciplines to protect against known and unknown threats.
- Feedback from worldwide installed base plus cooperation with major infrastructure vendors provides broadest protection against attacks and exploits.
- Real-time updates - both push and pull - keep your defenses ahead of the threats with industry-leading threat response time with optional Service Level Agreements (SLAs).
- Simple setup offers true "set and forget" functionality for easier deployment and management.
- Device-based licensing eliminates per-user fees for significantly lower entry and ongoing maintenance costs.
FortiGuard® Security Subscription Service
The Fortinet FortiGuard Security Subscription Service provides comprehensive antivirus, antispyware, antispam, intrusion prevention and Web content filtering capabilities to enable protection against blended threats. FortiGuard services are continuously updated by a 24x7 Global Threat Research Team possessing in-depth expertise in all security disciplines. The Global Threat Research Team enables Fortinet to deliver a combination of multi-layered security knowledge and provide true zero-day protection from new and emmerging threats. FortiGuard services updates are delivered via a global distribution network to FortiGate®, FortiMail, FortiClient PC and FortiClient Mobile products.
FortiCare™ Product Support and Maintenance Services
The Fortinet FortiCare Support Service provides global support for FortiGate, FortiManager, FortiAnalyzer, FortiMail, FortiClient PC and FortiClient Mobile. Flexible 24x7 or 8x5 support options are available for system and product updates to meet customer requirements. Customer satisfaction and responsiveness is Fortinet’s number one priority. With FortiCare services, customers can rest assured that their Fortinet security products are performing optimally and protecting their corporate assets with the best security technology at the best possible price.
FortiGuard AntiVirus ServiceThe FortiGuard Antivirus Service provides fully automated updates to ensure protection against the latest content level threats. It employs advanced virus, spyware, and heuristic detection engines to enable FortiGate, FortiMail, and FortiWiFi appliances, and FortiClient end point security agents, to prevent both new and evolving threats from gaining access to your network and its valuable content and applications. Fortinet provides the industry's fastest response and global updates via the FortiGuard Network for comprehensive protection against all content-level threats.
FortiGuard IPSThe FortiGuard Intrusion Prevention Service (IPS) provides Fortinet customers with the latest defenses against stealthy network-level threats. It uses a customizable database of more than 4,000 known threats to enable FortiGate and FortiWiFi appliances to stop attacks that evade conventional firewall defenses. It also provides behavior-based heuristics, enabling the system to recognize threats for which no signature has yet been developed. The combination of known and unknown threat prevention enables FortiGate systems to stop the most damaging attacks at the network border regardless of whether the network is wired or wireless, or whether it is at corporate headquarters or a branch office. IPS signature updates are provided via the global FortiGuard Network.
FortiGuard Web Filtering ServiceThe FortiGuard Web Filtering Service provides Web URL filtering for schools, libraries, government agencies, and enterprise businesses of all sizes. It enables FortiGate and FortiWifi appliances, and FortiClient end point security agents, to block access to harmful, inappropriate, and dangerous websites that may contain phishing/pharming attacks, malware such as spyware, or objectionable content that can expose your organization to legal liability. Based on automatic research tools and targeted research analysis, real-time updates enable you to apply highly-granular policies that filter web access based on more than 75 web content categories, over 30 million rated websites, and more than two billion web pages – all continuously updated via the FortiGuard Network.
FortiGuard AntiSpamThe FortiGuard Antispam Service uses both a sender IP reputation database and a spam signature database, along with sophisticated spam filtering tools on Fortinet appliances and agents, to detect and block a wide range of spam messages. On FortiGate or FortiMail systems, FortiGuard Antispam Service can dramatically reduce the amount of spam messages that an organization's email servers process. With FortiClient end point security agents, the service enables the agent to block spam on remote PCs and mobile devices. Customizable policies enable administrators to set antispam filtering policies for each domain, group of users, and individual users. Dual-pass detection technology significantly reduces spam volume at the perimeter for superior control of email attacks and infections. Updates to the IP reputation and spam signature databases are provided continuously via the global FortiGuard Network.
Features and Benefits:
|Analysis Service Features|
|On-Demand Service||Securely access the service from any Internet connected web browser.|
|Reporting||Ability to instantly view your risk posture, network performance and availability of applications with an easy to use interface. Reports can be generated and selected with an online calendar picker widget.|
|Log Management||Review logs real time or historically to assist with detailed understanding of FortiGate System Event, Traffic, Attack, Antivirus, Web Filter, Email Filter, IM, Content and VoIP logs as well as site-to-site and remote access VPN usage.|
|E-mail Content Archival||Store email content and track activity using advanced content analysis for complete understanding of internal and external compliance.|
|User Roles and Privileges||Easily control who has access to the service, what their privileges are and what alerting and reporting capabilities they are assigned.|
|E-Discovery||E-Mail data collection tool for forensic analysis allows you obtain e-mail data using multiple criteria.|
Fortinet’s Global Threat Research Team
The Fortinet Global Threat Research Team is comprised of security professionals who produce detection and prevention capabilities within hours after detection of new and emmerging threats. Fortinet Threat Research Team collaborates with the world’s leading threat monitoring organizations to advise and learn of new malware and vulnerability discoveries. With team members located across the globe, surveillance and research is a 24x7 operation for continuous protection.
Fortinet Comprehensive Services
FortiGuard and FortiCare services are a powerful combination to ensure that the Fortinet product line comprehensively protects networks. FortiGuard and FortiCare ensure customers the best protection capabilities and product support.
FortiGuard Distribution Network
The FortiGuard service relies on a secure global distribution network to deliver real-time updates of antivirus, antispyware, intrusion prevention, web content filtering and antispam updates to Fortinet products. The FortiGuard Distribution Network infrastructure is dispersed in highly secure data centers throughout the world.
FortiGuard Center - Online Security Portal
FortiGuard Center is a comprehensive on-line resource providing a rich security knowledge base and technical resources including:
- Spyware, virus, intrusion prevention, web content filtering and antispam attack library
- Vulnerability encyclopedia provides detailed descriptions of popular operating systems and applications
- Virus, spyware, spam and dangerous Web URL Submission Service
FortiGuard center can be accessed at: http://fortinet.com/FortiGuardCenter/index.html
|Support Services||FortiCare 8x5||FortiCare 24x7||Service Bundles|
|On-Line Tools (Web Support, Documentation)||Yes||Yes|| FortiCare and FortiGuard
Service Bundles are Available.
Please contact your Value Added Reseller (VAR) or Fortinet sales representative for more Information
|Web-based Technical Support||Yes||Yes|
|Telephone-based Technical Support||8x5||24x7|
|Hardware Replacement||Return & Repair||Advanced Replacement|
|Security Content Subscriptions||FortiGate||FortiMail||FortiClient PC||FortiClient Mobile|
|FortiGuard Antivirus & Antispyware||Available||Available||Available||Available|
|FortiGuard IPS||Available||Not Available||Not Available||Not Available|
|FortiGuard Antispam||Available||Available||Available||Not Available|
|FortiGuard Web Filtering||Available||Not Available||Available||Not Available|
|FortiGuard Security Subscription Service Features|
|FortiGuard Services include:|
|FortiGuard Antivirus / Antispyware Service||Provides fully automated updates to ensure protection against the latest blended threats. With a global high speed distribution network, fast and reliable access to critical signature updates is guaranteed. A premium version of this service is available which offers guaranteed Service Level Agreements (SLAs) for malware threats.|
|FortiGuard Intrusion Prevention Service||Arms Fortinet customers with the latest defenses against stealthy malicious and suspicious network-based threats. Fortinet’s Global Threat Research Team works with worldwide organizations around the clock to isolate the latest application and OS vulnerabilities – creating the latest detection and prevention technologies to keep customers one step ahead of the attackers.|
|FortiGuard Web Content Filtering Service||Enables Fortinet products to monitor and provide valuable insight into all web activities allowing customers to meet government regulations and enforce corporate internet usage policies. Massive web content rating databases power the industry’s most accurate web content filtering service. A premium version of this service is available which offers a higher quota of URL submissions for rating.|
|FortiGuard Antispam Service||Using a collection of spam probes, the Fortinet Global Threat Research Team develops and maintains accurate lists of spammers and spam content. Advanced antispam detection capabilities provide greater protection than standard Real Time Blacklists (RBLs).|
FortiGuard Malware Threat Reponse Times are Consistently Best-In-Class:
FortiGuard Service provides the following features:
|FortiGuard Service Features|
|AntiVirus / AntiSpyware Service:
||Web Filtering Service:
Intrusion Detection & Prevention Service:
Services & Support:
FortiGuard Security Subscription Services
FortiGuard Security Subscription Services deliver dynamic, automated updates for Fortinet products. The Fortinet Global Security Research Team creates these updates to ensure up-to-date protection against sophisticated threats. Subscriptions include antivirus, intrusion prevention, web filtering, antispam, vulnerability and compliance management, application control, and database security services.
FortiCare Support Services
FortiCare Support Services provide global support for all Fortinet products and services. FortiCare support enables your Fortinet products to perform optimally. Support plans start with 8x5 Enhanced Support with "return and replace" hardware replacement or 24x7 Comprehensive Support with advanced replacement. Options include Premium Support, Premium RMA, and Professional Services. All hardware products include a 1-year limited hardware warranty and 90-day limited software warranty.
Download the Fortinet FortiGuard Services Datasheet (PDF).