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Fortinet Wins Two Computerworld Customer Care Awards
Posted: Tue Jun 11, 2013 02:20:25 PM
 

Singapore and Malaysia IT End-Users Pick Fortinet for Best Customer Service.

SUNNYVALE, Calif. -- June 11, 2013 -- Fortinet® (NASDAQ: FTNT) ? a world leader in high-performance network security ? today announced that it has won Computerworld’s 7th Annual Customer Care Award in both Singapore and Malaysia. This respected industry award is presented to IT providers that garner the most number of end-user votes for quality of service. The Malaysian award was presented at a ceremony on June 5 while the Singapore award was given out on June 7.

"This is the third year in a row that Fortinet has won a Computerworld Customer Care award in Singapore. It's an extraordinary level of achievement matched by few other vendors, and Fortinet's service and support counts as the gold standard in the network security industry," said Jack Loo, editor of Computerworld Singapore.

"Fortinet customers reported positive experiences with both the vendor and the channel partners at all points of the engagement cycle ? from pre-implementation consultation to post-implementation support. Such customer reactions do not come easily, and this demonstrates the investment that Fortinet has put into its customer support, as well as the essential coordination that goes on between Fortinet's different servicing teams," said Avanti Kumar, editor of Computerworld Malaysia.

Conducted by Fairfax Business Research, the Customer Care survey polls IT end-users in Singapore and Malaysia on vendor service levels pertaining to implementation and ongoing customer service and is one of the strongest endorsements IT end-users can provide to technology vendors. Areas covered by the survey include on-time and on-budget delivery of projects, ability of the deployment to meet multi-party needs, expertise of vendor employees, quality of end-user training and responsiveness of service staff.

Said George Chang, VP, Southeast Asia and Hong Kong for Fortinet: "We have been strengthening and fine-tuning our support infrastructure over the years and are extremely encouraged by the endorsement that came with these two awards. We'll continue to train and motivate our staff and partners to respond promptly and effectively to each of our customer's business needs."

 
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